Optimize Customer Journeys Designed specifically for marketers, Teradata Customer Interaction Manager provides a 360-degree view of your customers, helping you design and execute hyper-personalized omni-channel customer journeys to drive high impact business outcomes.
  • BENEFITS
  • FEATURES
SINGLE CUSTOMER VIEW

Combine online and offline data, in real-time, to provide a 360- degree customer view.

PRECISION TARGETING

Realize better segmentation and higher campaign response rates.

GAIN DEEPER CUSTOMER INSIGHTS

Gain more accurate insights into customer behavior with advanced analytical techniques.

FLEXIBLE AND SCALABLE DEPLOYMENT

Deployable in cloud, on-premises, or hybrid modes and built to
scale-out seamlessly.

CONSISTENT PERSONALIZED CROSS-CHANNEL EXPERIENCE

Design and execute personalized omni-channel customer journeys.

COMPLY WITH GDPR

Meet your General Data Protection Regulations (GDPR) requirements. 

DELIVER BEST OFFER FOR EVERY INTERACTION

Build multi-step campaigns that deliver the best offer for the right customer at the right time.

CAMPAIGN MANAGEMENT

Define single-step, multi-step, or event-driven campaigns in an intuitive whiteboard environment.

PREDICTIVE ANALYTICS

Respond quicker to customers based on propensity models to buy or churn.

SEGMENTATION and CUSTOMER SELECTION

Powerful and flexible point-and-click tools let you segment your customers using a variety of attributes.

DATA VISUALIZATION

Interactive reporting and analytics dashboard to monitor campaign performance.

CONTACT AND OFFER OPTIMIZER

Prioritize and match thousands of offers with potentially millions of individual customers.

OPEN ANALYTICS

Bring your own analytic models, developed in either third-party systems or in-house, into a decisioning engine.

CUSTOMER PATHING

Discover, visualize, and map your customers’ journeys to understand the most traveled paths.

GUIDED ANALYTICS

Powerful tool to visualize significant events that drive customer interactions.

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Learn How to Design Omni-Channel Customer Journeys

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