Power real-time marketing Teradata Real-Time Interaction Manager leverages real-time customer interactions, predictive modeling, and machine learning capabilities to enable you to deliver consistent, personalized customer experiences across multiple channels.
  • BENEFITS
  • FEATURES
SINGLE CUSTOMER VIEW

Combine inbound real-time customer interactions with offline data.

INCREASE MARKETING PERFORMANCE

Make real-time context based decisions for next best offer for higher campaign response rates.

CONSISTENT PERSONALIZED CROSS-CHANNEL EXPERIENCE

Design and execute more powerful omni-channel customer journeys.

FLEXIBLE AND SCALABLE DEPLOYMENT

Deployable in cloud, on-premises, or hybrid modes and built to scale-out seamlessly.

DELIVER BEST OFFER FOR EVERY INTERACTION

Provide contextually relevant content for each customer based on real-time interactions.

COMPLY WITH GDPR

Meet your General Data Protection Regulations (GDPR) requirements. 


REAL TIME INSIGHTS

A real-time decisioning engine to deliver next best action based on detailed customer insights at the point of interaction.

SIMULATION INSIGHTS

Run simulation tests to understand the anticipated results, and predict how a campaign will play out with customers.

MACHINE LEARNING CAPABILITIES

A self-learning environment that models likely campaign responses with real-time interactions to perfect message placement.

COMMUNICATION OPTIMIZATION

Integrate online customer responses and campaign data to uncover insights that can be used to improve campaign effectiveness. 

BUSINESS RULES ENGINE

A drag-and-drop rule builder provides a simple way to create any type of rule from the simplest to the most complex.

REPORTING AND ANALYTICS

Use interactive reporting and analytics dashboard to understand campaign effectiveness.

READ PRESS RELEASE
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Press Release
The Forrester Wave™:
Real-Time Interaction Manager

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